FAQ

• Q. Can I change the domain or URL for my catalog in TheShop?
• Q. Can I run my e-shop on my own domain?
• Q. Can I give customers free shipping when they reach a certain purchase amount?
• Q. Can I use my own carrier in TheShop?
• Q. How do I create a General Terms and Conditions page?
• Q. My carrier is not in the system. What should I do?
• Q. How do I add a payment method?
• Q. Customer's credit card payment failed. How should I proceed so they can pay the order?
• Q. Can I have multiple price lists in my e-shop?
• Q. How do I delete an order?
• Q. How do I add a product review?
• Q. Can I give customers a discount in TheShop?
• Q. Why I am not able to adjust the price of a product that contains variants?
• Q. How do I create a variant for a product?
• Q. What is a product variant?
• Q. Can I create subcategories for products?
• Q. Can I have multiple customer groups?
• Q. What is the maximum amount of products I can have in my e-shop?
• Q. What is the maximum number of product categories I can have in my shop?
• Q. How can I create and manage B2B partners?
• Q. What is a customer group and how do I create one?
• Q. Can I create a customer in the administration?
• Q. How do I create an additional administrator?
• Q. Do I have an e-shop manual available?
• Q. I can't log in to my account. What should I do?
• Q. What is a headless eCommerce?
• Q. Can I manage multiple e-shops from one administration?
• Q. Does TheShop support multiple languages?
• Q. Does TheShop provide a ticketing system?
• Q. Does TheShop provide support for its clients?
• Q. What is the cost of migration from the original eCommerce solution to TheShop?
• Q. Does TheShop provide a migration service from the original e-commerce solution?
• Q. Does TheShop have a test environment?
• Q. Does the system allow the conversion of currencies according to the conversion rate?